Recase

F24Pivot 1 of 3

2 people|Active|Hiring|Website

82°Major Pivot

Before

KYC/B orchestration that resolves complex cases with customers

After

Build internal automation and run it from Slack

Full description — before

Recase automates fintech onboarding and underwriting tasks, turning cases that would otherwise need manual review into instant approvals. Our platform connects to any KYC/KYB data sources, enabling teams to build risk scoring and AI workflows that achieve full automation.

Full description — after

Recase helps automate repetitive support queries and processes, straight from Slack. Our users deploy AI scripts to handle tasks like pulling data with SQL, answering product questions, or even just booking PTO. Invoking them is a simple command: /recase pull 12 months past transaction data on merchant 204598

Category shift

Fintech Compliance & RiskFactory Robotics & Automation

Summary

Recase changed from fintech KYC/KYB onboarding automation to a general internal automation tool for support and operations, invoked from Slack—a completely new product and market.

Detected 1 year ago · 2024-12-12

Company journey — 3 pivots

CurrentControl your pricing plans & feature access

121.7°Near Reinvention2025-01-09

Automated onboarding for fintechs

71.3°Major Pivot2024-12-26

Build internal automation and run it from Slack(viewing)

81.7°Major Pivot2024-12-12

Started as

KYC/B orchestration that resolves complex cases with customers