AI to auto-analyze all your customer communications
Social listening for the video era
We help CX and the product team to get product insights and help proactively engage with their customers before they churn by auto-analyzing all the customer communications. Our team previously founded and sold a $200M AI technology startup.
Syncly is an AI-native social listening platform that analyzes social content from text to video. Syncly extracts content, creator, and consumer insights from audio, visuals, and on-screen context, not just captions and comments, across TikTok, Instagram, YouTube, and more. From enterprise leaders like Kimberly-Clark and Clorox to fast-growing brands like Neuro, teams use Syncly to get full visibility across every social channel and make faster, smarter decisions.
Syncly shifted from auto-analyzing direct customer communications (customer support/product teams use case) to doing AI-driven social media/content listening (for marketing/brand teams), a significant move from CX/product use cases to marketing/social insights. The product is similar (AI-powered analysis), but the core customer and market have changed.